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RCOM Protocol Translator FAQsThis section contains frequently asked questions regarding the RCOM Protocol Translator. It is an accumulated collection of items that describe various problems and situations that have been encountered with the RCOM and the solutions to those problems. Click on the "FAQ" that best fits your situation to navigate to the full problem description and resolution.
Where can I obtain pricing information for the RCOM Protocol Translator?Please contact ASE sales for an up-to-date pricelist or to request a formal quotation. Call us at 408-364-0500 or fill out our contact form. To obtain a formal quote, please specify the model (ASE2000-PCM-M, ASE2000-PCM-RS, or ASE2000-COM), quantity, list of required protocols, and shipment destination. For current test set owners, please include a list of currently licensed protocols.
How do I get technical support for RCOM Protocol Translator?You should first check the FAQs and Base for the RCOM product. Answers to the most commonly asked questions and problems encountered can be found in these on-line resources. If you can not find the answer or solution on-line, you can contact technical support by e-mail, telephone, and Fax. For a list of contact options, select the Support link from any ASE web page.
How do I obtain software updates for RCOM software?There are no periodic or scheduled updates for the RCOM software. After the initial delivery of RCOM software, subsequent releases to a customer are normally only made in order to correct a problem or add a special feature required for the customer's application.
Does Applied Systems Engineering (ASE) provide protocol documentation for the protocol support I purchase?In general, no. Due to copyright restrictions ASE is prohibited from distributing protocol specification documentation. The best option is to contact the RTU or IED manufacturer and request documentation for the specific protocol. Also, if it is a standards based protocol such as DNP 3, Modbus, or IEC, you can obtain documentation from the organization managing the protocol.
How do I find out which protocols are supported on the RCOM Protocol Translator?From our web site, select the Products links and then select the Supported Protocols link. The Supported Protocols page lists all the protocols supported across the entire ASE product line. For the RCOM, only protocols shown with a support code "A" in the column labeled "RCOM" are supported. If you need support for a protocol that is not listed, you can contact ASE sales support for a quote on new protocol implementation.
Does Applied Systems Engineering (ASE) have an evaluation copy of the RCOM software?No, there is no evaluation copy of the RCOM. The RCOM application is built for each specific application requirement. And, as such, it is not practical to have an evaluation copy of the software that is general enough to be useful for evaluation. ASE sales support works closely with all potential customers to ensure that the RCOM is the correct solution for the problem being solved.
You may contact us in Campbell, CA by phone at 408-364-0500, fax to 408-364-0550, or via email at products@ase-systems.com. Normal business hours are 9:00AM to 6:00PM Pacific Time, M - F. Products | Support
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