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SPT4-NET FAQsThis section contains Frequently Asked Questions regarding the SPT4-NET Protocol Translator. It is an accumulated collection of items that describe various problems and situations that have been encountered with the SPT4-NET and the solutions to those problems. Click on the "FAQ" that best fits your situation to navigate to the full problem description and resolution.
Where can I obtain pricing information for the SPT4-NET Protocol Translator?Please contact ASE sales for an up-to-date pricelist or to request a formal quotation. Call us at 408-364-0500 or fill out our contact form. To obtain a formal quote, please specify the model, quantity, list of required protocols, and shipment destination. For current test set owners, please include a list of currently licensed protocols.
How do I get technical support for SPT4-NET?You should first check the FAQs and Knowledge Data Base for the SPT4-NET product. Answers to the most commonly asked questions and problems encountered can be found in these on-line resources. If you can not find the answer or solution on-line, you can contact technical support by e-mail, telephone, and Fax. For a list of contact options, select the Support link from any ASE web page.
Does Applied Systems Engineering (ASE) provide protocol documentation for the SPT4-NET protocol support I purchase?In general, no. Due to copyright restrictions ASE is prohibited from distributing protocol specification documentation. The best option is to contact the RTU or IED manufacturer and request documentation for the specific protocol. Also, if it is a standards based protocol such as DNP 3, Modbus, or IEC, you can obtain documentation from the organization managing the protocol.
How do I find out which protocols are supported on the SPT4-NET?From our web site, select the Products links and then select the Supported Protocols link. The Supported Protocols page lists all the protocols supported across the entire ASE product line. For the SPT4-NET, only protocols shown with a support code "A" in the column labeled "SPT4-NET" are supported. If you require support for a protocol that is not listed, please contact ASE sales support to discuss your requirements. Developing support for new protocols is an ongoing process.
Does Applied Systems Engineering (ASE) have Evaluation Units for the SPT4-NET Protocol Translator?Under certain circumstances, ASE will provide an SPT4-NET Communication Unit for evaluation. Requests for an evaluation unit will be handled on an individual case basis. Please contact ASE sales support to discuss the procedure for obtaining an evaluation unit.
For more information about the products and services Applied Systems Engineering provides, select from the main menu on the top or please feel free to contact us directly if you have any questions or would like to discuss your requirements with an application engineer.You may contact us in Campbell, CA by phone at 408-364-0500, fax to 408-364-0550, or via email at products@ase-systems.com. Normal business hours are 9:00AM to 6:00PM Pacific Time, M - F. Products | Support
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