This section contains Frequently Asked Questions regarding the spTsrv Protocol Translator. It is an accumulated collection of items that describe various problems and situations that have been encountered with the spTsrv and the solutions to those problems. Click on the “FAQ” that best fits your situation to navigate to the full problem description and resolution.
Where can I obtain pricing information for the spTsrv Protocol Translator?
Please contact ASE sales for an up-to-date price list or to request a formal quotation. Call us at 408-364-0500 or fill out our contact form.
To obtain a formal quote, please specify the model, quantity, list of required protocols, and shipment destination. For current test set owners, please include a list of currently licensed protocols. Note that SPT4-NET and SPT-ARM are older versions of the same family of products and is now replaced with spTsrv. All features in the older product are supported in the spTsrv. The EOL of notice is attached for the SPT4-NET and SPT-ARM
How do I get technical support for spTsrv?
You should first check the FAQs and Knowledge Data Base for the spTsrv product. Answers to the most commonly asked questions and problems encountered can be found in these on-line resources.
If you can not find the answer or solution on-line, you can contact technical support by e-mail, telephone, and Fax. For a list of contact options, select the Support link from any ASE web page.
Does ASE provide protocol documentation for the spTsrv protocol support I purchase?
In general, no. Due to copyright restrictions ASE is prohibited from distributing protocol specification documentation. The best option is to contact the RTU or IED manufacturer and request documentation for the specific protocol. Also, if it is a standards based protocol such as DNP 3, Modbus, or IEC, you can obtain documentation from the organization managing the protocol.
How do I find out which protocols are supported on the spTsrv?
From our web site, select the Products links and then select the Supported Protocols link. The Supported Protocols page lists all the protocols supported across the entire ASE product line.
For the spTsrv, only protocols shown with a support code “A” in the column labeled “spTsrv” are supported.
If you require support for a protocol that is not listed, please contact ASE sales support to discuss your requirements. Developing support for new protocols is an ongoing process.
Does ASE have Evaluation Units for the spTsrv Protocol Translator?
Under certain circumstances, ASE will provide an spTsrv Communication Unit for evaluation. Requests for an evaluation unit will be handled on an individual case basis.
Please contact ASE sales support to discuss the procedure for obtaining an evaluation unit.